ITI Software

consult, design, build and support

Intuitive Technology Innovations (ITI) is a Software Development and Professional Services company, established in 2014 and specialising in developing tailored software solutions and platforms.

Our solutions are developed from a customer and user experience viewpoint. We focus on business outcomes and objectives for projects of any scale or complexity.

We have a large team of highly experienced Software developers deploying our solutions using Agile methodology.

Together, our team will consult, design, build and support solutions that meet functional and non-functional requirements and address key business needs.

Our People

Our team includes

• Twilio Flex and Twilio Platform Partner Certified Engineers

• Contact Centre Domain Experts

• MongoDB for Java Developers

• AWS Certified Developers

• CCIE Collaboration, Routing and Switching, Service Provider, Security

• Microsoft 365 Enterprise Administrator Expert

What We Do

We build software automation tools for Telecommunications providers and systems integrators that simplify activation and support processes. Click here for more information.

We build Twilio powered Telephony and Contact Centre solutions for Enterprises large and small, providing seamless integrations across multi-vendor platforms. Click here for more information.

Software-based solutions

We leverage our Telephony and Contact Centre expertise to build integrations between Microsoft Teams and on-prem platforms such as Cisco and Avaya to enable features such as Unified Calling, Unified Call Recording, Fixed to Mobile Convergence (FMC), Seamless Call Transfer between any device on any platform.

We design and deploy advanced Omni-channel Contact Centre solutions built by our software developers using Twilio FLEX technology to manage Voice calls, Web Chat, Social Media (WhatsApp, Facebook), Email and SMS.

We ensure that our solutions seamlessly blend into your business operations and systems such as your CRMs, including Salesforce, HubSpot and Zendesk.

Software Development

We enhance your existing system functionality and simplify operations within your enterprise Telephony and Contact Centre environment by developing Web-based applications, Automation tools and Middle-ware.

Core Competencies

Cisco Technologies:

• Unified Communications

• Contact Centres

Microsoft:

• MS Teams

• Azure Cloud

Twilio:

• Twilio Flex

• Programmable Voice

• Programmable SMS

• SendGrid

• Solution Design, Build and Optimisation

Twilio Integrations:

• IdP (Microsoft Azure, ADFS, Okta, Google G-Suite)

Twilio CRM integrations:

• Salesforce

Our Products